Frequently asked questions

El Viajero — travel advisors is a Mexican travel agency that works 100 % online. It advises on and quotes leisure and business trips at no cost: all-inclusive, flight + hotel, hotels, flights, tours, theme parks, beach weddings, and trips for groups and events, for travelers from any country. It has more than 15 years of experience and offers more than 100 international destinations.

El Viajero has no physical office: it is a 100 % online agency. The team has its roots in Mérida, Yucatán, and Chetumal, Quintana Roo, on the Yucatán Peninsula, and serves clients remotely by WhatsApp, phone and email in Mexico, Latin America, the United States, Spain and any other country.

Yes. Our advisors completed the training course «Explorando el Walt Disney World Resort» (Exploring the Walt Disney World Resort) from the Centro de Conocimiento Disney and are Universal Orlando Resort Specialists through the UniversalAndU training program. This lets us give you up-to-date information to plan your trip to Walt Disney World, Universal Orlando Resort and Epic Universe. If you like, we can share the certificates with you on WhatsApp.

El Viajero serves anyone who wants to travel, no matter where they live: Mexico, Latin America, the United States, Spain or other countries. We advise on solo trips, couples' trips, family trips, business trips and group trips, to domestic and international destinations, always with a free quote and support on WhatsApp.

You message us by WhatsApp, phone or email with your trip details; an advisor reviews what you need and sends you options tailored to you. When you choose, we help you confirm the reservation and stay in touch before and during the trip. The whole process is done remotely, with no need to visit an office.

Yes. On the online booking page you can search for and book packages, hotels, flights, transfers, tours and cars. Payment is made by credit or debit card on a secure portal, processed by the booking platform, and you can request your invoice (factura) online. If you prefer that an advisor does it for you, message us on WhatsApp.

No. Getting a quote from El Viajero is free and carries no commitment. You can ask for options, compare, ask every question you need and decide at your own pace. Only when you confirm that you want to book do we move forward with the reservation and payment process, always with your advisor's support.

The basics are your destination (or the type of trip, if you need ideas), approximate dates, the number of adults and children with their ages, and the city you are departing from. If you have hotel preferences, an approximate budget or a special occasion, share them: that way the options we send will better match what you are looking for.

Payment methods depend on the type of service and on the provider of each trip. When we send your quote, an El Viajero advisor explains the available payment options, deadlines and the details to make the payment. Always remember to confirm payment information directly with us through our official channels. If you book on your own on the online booking page, payment is made by credit or debit card on a secure portal, processed by the booking platform, and you can request your invoice (factura) online.

Yes. We serve travelers from any country. If you live outside Mexico, your advisor goes over the payment options available for your trip with you and suggests the one that suits you best.

Our official channels are the WhatsApp numbers and phones +52 999 780 7639 and +52 983 867 8052, the email contacto@elviajero.mx, the website https://elviajero.mx and the @elviajeromid profiles on Facebook and Instagram and @elviajeromx on X. If you receive a message from another number or email address, check it with us.

Yes. All of El Viajero's service is online, so we quote your trip wherever you are. We put together flights and packages departing from your city, in Latin America, the United States, Spain or another country, subject to routes and availability, to the destination you choose.

Save the number +52 999 780 7639 (or +52 983 867 8052) with Mexico's +52 international prefix, or use the WhatsApp button on our site, which opens the chat directly. WhatsApp works over the internet, so you don't have to pay for long-distance calls to message us.

The quote currency depends on the service and the provider. If you live outside Mexico or prefer a particular currency, tell us when you request your quote and we will explain the options available for your trip before you make any decision.

El Viajero offers all-inclusive packages, domestic and international flight + hotel packages, hotel and flight reservations, guided tours of classic Europe, the Americas and more, trips to Walt Disney World, Universal Orlando and Epic Universe, beach weddings, and trips for groups and events such as quinceañeras, graduations, honeymoons and business.

Among the destinations we share most are the Riviera Maya and Playa del Carmen, Cancún and the Caribbean for all-inclusive stays and beach weddings; Orlando for the Disney, Universal and Epic Universe parks; and classic Europe on a tour. We also quote any other domestic or international destination you have in mind.

Yes. We organize trips for family groups, friends, graduations, quinceañera celebrations, destination weddings and work trips. We coordinate flights from one or several cities, room blocks and transfers, with an advisor in contact with the organizer on WhatsApp.

You normally need a valid passport and, depending on your nationality and destination, a visa or electronic travel authorization. Minors may need additional permits. Requirements are set by each country and can change, so check them with the official sources of your country and the destination. When we quote, we remind you to review them well in advance.

It is advisable to consider travel insurance or assistance, especially on international trips, because depending on its coverage it can help with medical expenses, cancellations or lost luggage. Some countries require it as an entry requirement. Ask us when you request your quote and we will guide you on the options available for your trip.

Change and cancellation conditions depend on each airline, hotel or provider and on the fare purchased. Before you book, we explain those conditions to you. If you need to make a change, message us on WhatsApp as soon as possible and we will help you review your options.